Privacy Policy

Last updated: August 13, 2026

This website is operated by Guangzhou Pinglang Trading Co., Ltd. All purchases and order fulfilment processed through this store are governed by our Terms of Service, Privacy Policy, Return Policy and Shipping Policy posted on the site. By completing checkout, you confirm you have read and agreed to all policy terms laid out below.

Please review this Privacy Policy carefully. When you access and use our services, you acknowledge that you understand how we collect, use and share your personal data as described in this document.

Personal Information We Gather and Process

“Personal information” refers to data that identifies you, or can reasonably be linked back to an individual. It excludes anonymous or de‑identified data which cannot be used to recognise or associate you. Depending on how you interact with our site, your geographic location, and within the limits of applicable laws, we may collect and process the categories of personal data below, along with insights generated from such data:

• Contact details: your full name, residential address, billing address, delivery address, phone number and email address
• Financial data: credit card, debit card and account numbers, payment card details, transaction logs, payment methods, payment confirmations and other payment‑related records
• Account data: usernames, passwords, security questions, customised account preferences and settings
• Transaction records: items you browse, add to cart, save to wishlist, buy, return, exchange or cancel, plus your full order history
• Messages sent to our team: all information you provide when submitting customer support enquiries
• Device metadata: details about your hardware, browser and network connection, IP address and other unique device identifiers
• Usage records: logs recording when and how you browse and interact with our website

Sources of Personal Information

We obtain personal information from the following channels:

• Directly from you: when you register an account, access our services, communicate with our support team, or voluntarily submit personal details
• Automatically collected via our site: data captured from your device while visiting our store, including information collected via cookies and comparable tracking tools
• Our contracted service providers: third‑party vendors engaged by us to collect or process your personal information to deliver agreed services
• Business partners and other authorised third parties

Cookies and Similar Tracking Technologies

We deploy cookies, pixel tags, web beacons, local storage and other tracking tools across our website to automatically collect usage and device data. The cookie types we use are listed below:

Essential Cookies: Required for basic website functions, including login, shopping cart maintenance, checkout workflows and security protection; these cookies cannot be disabled.

Analytical / Performance Cookies: Help us understand visitor behaviour, measure traffic volume and optimise site performance.

Marketing / Targeting Cookies: Used to serve relevant advertisements and track campaign performance across external websites.

You can adjust or disable cookies through your browser configuration. Disabling certain cookies may impair some website features. Where local laws demand consent, we will collect your cookie approval via the site‑wide consent banner. We respect Global Privacy Control signals as explained in the Your Rights and Choices section.

How We Use Your Personal Information

Based on your platform activity and services you utilise, we may process your personal data for the purposes outlined below:

Deliver, Customise and Improve Our Services

We rely on your personal information to fulfil contractual obligations, process payments, complete order fulfilment, retain your preferences and product interests, send account alerts, handle purchases, returns and exchanges, create and maintain your user account, arrange delivery and return shipments, enable product reviews, and deliver tailored shopping experiences such as product recommendations. This data also supports ongoing optimisation and upgrades for our website services.

Marketing and Advertising

We process your personal information for promotional activities. This includes sending marketing notices by email, SMS or postal mail, and showing tailored ads on our store or external websites based on your browsing, cart and purchase history.

Security & Fraud Prevention

We authenticate user accounts, maintain secure payment and shopping environments, detect, investigate and take action against fraudulent, unlawful, unsafe or malicious behaviour, protect public safety and safeguard our website services. If you register an account, you are responsible for protecting your login credentials. We strongly recommend not sharing your username, password or other access details with any third party.

Communicate With You

We use your personal information to deliver customer support, respond to your enquiries, provide effective assistance and maintain our business relationship.

Legal Compliance

We process personal information to comply with applicable laws and valid legal requests from law enforcement or government agencies, conduct investigations for pending or potential litigation, and enforce our terms and policies.

How We Share Personal Information

We may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. The scenarios include:

• With Shopify and contracted vendors/service providers performing work on our behalf, such as IT maintenance, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping
• With business and marketing partners to run marketing campaigns and display advertisements. We use Shopify to enable personalised advertising with third‑party platforms based on cross‑store online activity. Our partners handle your information under their own privacy policies. Depending on your region, you may opt out of data sharing used for targeted advertising via our designated site channel.
• When you instruct, request or grant permission for disclosure to third parties, for example for product delivery or via social media widgets and third‑party login integrations
• With our affiliates and entities within our corporate group
• In connection with corporate transactions including mergers or bankruptcy proceedings; to meet legal obligations such as subpoenas and court orders; to enforce our terms of service; and to protect our website services, legal rights, and the rights of our users and other relevant parties.

Our Relationship with Shopify

Our online store is hosted on Shopify. Shopify collects and processes your personal information related to your access and use of our services to operate and improve its platform. Data you submit will be transferred and shared with Shopify and relevant third parties, which may be located outside your country of residence.

We use advanced Shopify tools that leverage data generated from your interactions with our store and other merchants. Where Shopify processes personal information for these enhanced functions, Shopify acts as an independent data controller and takes responsibility for responding to your data rights requests.

You can read the Shopify Consumer Privacy Policy to learn more about its data practices and available user rights, and visit the Shopify Privacy Portal to exercise relevant rights where applicable.

Third‑Party Websites and External Links

Our website may contain hyperlinks to external sites operated by independent third parties. When you navigate to these unaffiliated external platforms, please review their separate privacy and security policies. We do not warrant or accept liability for the privacy protection, security or content accuracy on these external websites.

Information shared on public or semi‑public channels, including third‑party social media platforms, may be accessible to other users without usage limits. Inclusion of external links does not represent our endorsement of these third‑party platforms or their operators unless explicitly stated on our site.

Children’s Data

Our services are not designed for minors under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe we have collected a child’s personal data, please reach out using the contact details listed below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” (as defined by applicable legislation) personal information belonging to individuals under 16 years old.

Data Security and Information Retention

No data security system can guarantee complete protection, and we cannot promise absolute security of your data. Data transmitted to us carries inherent risks during transmission. We advise against sending sensitive or confidential information via unsecured communication channels.

How long we keep your personal information depends on multiple factors, including whether data is needed to maintain your account, deliver services, meet legal obligations, resolve disputes and enforce contractual terms and policies. Personal data will only be retained for the reasonably necessary period for the stated purposes.

Your Rights and Choices

Subject to your country of residence, you may hold some or all of the rights listed below. These rights are not absolute and apply only under specific conditions. We may decline requests in compliance with applicable laws.

Rights for all eligible users (including CCPA / CPRA consumers in California, USA)

• Right to Access / Know: You may request access to the personal information we hold about you, including categories and specific pieces of your personal data.
• Right to Delete: You may request erasure of your stored personal information, subject to permitted exceptions for legal compliance, completed transactions and security needs.
• Right to Correct: You may request updates for inaccurate or incomplete personal information.
• Right to Data Portability: You may obtain a copy of your personal information and request data transfer to a third party under certain conditions and exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on local law, you may opt out of the “sale” or “sharing” of your data or processing for targeted advertising via our dedicated opt‑out channel on our website.

If your browser sends a Global Privacy Control signal, we treat this as an opt‑out request for your current device and browser where required by law. If we can link this device signal to your Shopify account, your opt‑out preference will apply to your account. We do not recognise “Do Not Track” signals other than Global Privacy Control.

Manage Communication Preferences: You may unsubscribe from all promotional marketing emails anytime using the unsubscribe link included in our emails. After unsubscribing, you will still receive transactional emails related to your account and orders.

Additional GDPR / UK‑GDPR Rights for users residing in the United Kingdom or the European Economic Area If you live in the United Kingdom or the EEA, you also have the following rights subject to statutory exceptions:

• Right to Object to Processing and Restrict Processing: you may ask us to stop or limit data processing for specific purposes.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw consent at any time. Withdrawal will not affect lawfully completed processing prior to your request.

You can exercise your rights through available functions on our website or by contacting us via the details listed below. We will not discriminate against you for exercising your statutory rights. We may verify your identity before handling your request as permitted by law. You may appoint an authorised agent to submit requests on your behalf; we require formal proof of authorisation and may still verify your identity directly. All valid requests will receive a response within the timeframes required by applicable legislation (generally within one month for GDPR‑related requests; 45‑calendar‑day response for CCPA‑related requests, where permitted by law).

Complaints

If you have concerns about how we process your personal information, please contact us through the official channels listed below. Depending on your location, you may appeal our decision or file a complaint with your local data protection supervisory authority.

• Users within the EEA may refer to the official list of data supervisory authorities for further action.
• California residents may submit enquiries to the California Privacy Protection Agency.
• UK‑GDPR users may raise complaints with the Information Commissioner’s Office (ICO).

International Data Transfers

When personal information is transferred across national borders, we implement suitable safeguards to protect the information in line with applicable data protection requirements. Where required by law, we use recognised contractual clauses or other legally permitted transfer mechanisms.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our operational practices or satisfy legal and regulatory requirements. All revised versions will be published on this website with an updated “Last updated” date, and we will issue notifications as required by applicable law.

Contact Information

If you have questions about this Privacy Policy and our data practices, or want to exercise your privacy rights, please get in touch using the contact details below. For the purposes of relevant data protection laws, Guangzhou Pinglang Trading Co., Ltd. acts as the data controller.

Legal Operating Entity: Guangzhou Pinglang Trading Co., Ltd. Registered Address: Unit 0807, Building B1, No. 76‑4 (Self‑assigned) Chuangyu Road, Ningxi Street, Zengcheng District, Guangzhou City (Cluster Registration) Customer Service Email: service@taldorin.com Customer Service Phone: 14711542482 Business Hours: Monday to Friday: 9:00 AM – 5:00 PM