Shipping policy
Shipping Policy
This official site is managed and run by Guangzhou Pinglang Trading Co., Ltd. Every purchase and order fulfillment made through this website is subject to our site’s Service Terms, Privacy Notice, Return Guidelines and Shipping Rules published here. By completing checkout and submitting your order, you confirm you have read, understood and agreed to all terms outlined in these policies.
Order Processing
We normally begin order preparation within 1 to 3 working days once your payment is successfully verified. This timeframe covers product production, packing and pre‑shipping arrangements. Our order preparation pauses on weekends and official public holidays; orders pending during holiday periods will resume processing on the next working day. This processing window does not include transit time or any hold‑ups caused by customs clearance.
Shipment Warehouse & Order Fulfillment
Depending on stock availability and your delivery destination, your package might be shipped from our own storage facilities or partnered warehouses located in mainland China, Hong Kong SAR, the United States and other regions. The selected fulfillment location will not alter product quality, listed pricing or your consumer rights related to the purchase.
Estimated Delivery Timelines
We provide international delivery service covering most countries and territories globally. Delivery durations below are estimates after shipment dispatch, excluding our processing period, customs holds and unexpected logistics disruptions:
表格
| Region | Estimated Delivery Time |
|---|---|
| North America | 7–15 business days |
| European Economic Area (EEA) | 8–18 business days |
| Southeast Asia | 5–12 business days |
| Other international territories | 10–25 business days |
Shipping Charges
A shipping cost of US$4.99 applies to orders whose subtotal is less than US$50. Orders meeting or exceeding the US$50 threshold qualify for complimentary standard delivery. Any regional delivery limitations or active promotional rules will be clearly displayed on the checkout page prior to payment submission.
Delivery Obligations & Address Validation
It is the buyer’s responsibility to submit precise, complete and valid delivery information, including the recipient’s full legal name, detailed street address, postal code and active contact phone number. If parcels get lost, returned or undeliverable due to incomplete, wrong or invalid address information provided by you, all associated expenses including re‑delivery fees and return handling charges will be borne by you. Once your parcel ships, we will issue a unique logistics tracking number. You can check live delivery status directly on our official website using this tracking ID.
Customs Duties & Local Import Fees
For all cross‑border international shipments, all applicable import duties, consumption taxes, customs clearance fees, brokerage charges and other local administrative fees imposed by the destination country or region must be covered by you in accordance with local customs laws and regulations. Neither taldorin nor Guangzhou Pinglang Trading Co., Ltd. controls local customs inspection standards, clearance speed, tax assessment or package detention decisions. We will not take responsibility for any costs or losses arising from customs procedures.
Adjustments to Shipment & Delivery Address
After goods leave our warehouse, we cannot revise delivery addresses, recipient details or shipping service types. If you need to amend address or order details, please reach our official online customer service team within 24 hours after order placement and before shipment is arranged. We reserve the right to decline modification requests once warehouse processing has already commenced.
Delayed & Lost Package Terms
Shipment Delays: All stated delivery timeframes are estimations and not guaranteed. Delays may arise from global logistics congestion, customs inspections, severe weather, carrier operational failures and other events outside our control. We will not offer compensation for delivery delays caused by circumstances we cannot reasonably manage. For overdue packages, please contact our support team to trace logistics updates.
Lost Package Verification & Remedy: If your tracking record shows no updates for 15 consecutive working business days, or the official shipping carrier confirms the package is lost, you can submit a lost package request to customer support with your valid order number and tracking evidence. After our review and validation, qualified lost package claims offer two remedies: resending the original items free of charge, or issuing a full refund for your order value. We may reject lost package claims in scenarios where tracking shows successful delivery, parcels are detained by local customs, or package loss originates from inaccurate address information provided by the customer.
Force Majeure Clause
We shall not be liable for package delays, loss or damage caused by force majeure incidents, including but not limited to natural disasters, warfare, regional lockdowns, changes in customs policies and other unforeseeable events beyond our reasonable control.
Customer Support
For all enquiries, you can email us at service@taldorin.com Customer Service Phone: 14711542482 Service Hours: Monday – Friday, 9:00 AM to 5:00 PM
Company Information
Operating Company:Guangzhou Pinglang Trading Co., Ltd. Company Address:Unit 0807, Building B1, No. 76‑4 (Self‑assigned) Chuangyu Road, Ningxi Street, Zengcheng District, Guangzhou City (Cluster Registration) Support Email:service@taldorin.com Contact Phone: 14711542482 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM