Return & Refund Policy

You are welcome to cancel your order and get a full refund with no extra fees as long as your makeup products have not started processing or shipped out. After the parcel leaves our warehouse, we are unable to accept any order cancellation requests.

Return Eligibility, Time Limit & How to Return

All cosmetics and merchandise sold under the taldorin brand qualify for returns. You need to submit your return request within 30 calendar days starting from the day you receive your package.

Step‑by‑Step Return Instructions

Send a return request email to our support team at service@taldorin.com. Attach your valid purchase receipt for order verification. Wait for our reply, which will include our dedicated return warehouse address. Pack up your items securely and send the package to the address provided by our team.

Important note: Please do not ship returned items to our raw material factory. You must only use the return warehouse address shared by customer support.

Return Requirements

Full‑sized main products must stay sealed, unused and untouched to meet return criteria. Returns will be invalid once the factory seal on full‑size goods is broken. Complimentary mini or sample products can be opened and tried for testing. Opening these samples will not impact the return qualification of your unopened full‑size items. All returned products need to come with original undamaged packaging, without scratches, stains or other signs of damage.

Non‑Returnable Items

For hygiene and safety considerations, liquid and cream makeup, lip gloss and mascara cannot be returned once the full‑size package seal has been opened.

Return Shipping Cost Rules

Personal reason returns (change of mind): The customer is responsible for return delivery fees. Only one return shipping charge will apply for each return shipment. Qualified returns incur no restocking fees. Damaged, defective or wrong items (our side error): We take responsibility for all return shipping expenses.

Refund Process

Once we receive and inspect your returned package, you will get a notification confirming receipt. We will finish inspection and decide whether to approve or decline your refund within 3 business days. If approved, funds will be sent back to your original payment method, such as credit card or PayPal. Refund arrival time varies based on your payment provider’s processing timeline, typically 3–10 working days.

Late or Missing Refunds

If your refund has been approved but you have not received the funds: First check your bank account balance. Reach out to your card issuer or payment platform to check the refund status. Email our support team at service@taldorin.com so we can help trace your refund record.

Company Information

Brand: taldorin Operating Company:Guangzhou Pinglang Trading Co., Ltd. Company Address:Unit 0807, Building B1, No. 76‑4 (Self‑assigned) Chuangyu Road, Ningxi Street, Zengcheng District, Guangzhou City (Cluster Registration) Support Email:service@taldorin.com Contact Phone: 14711542482 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM